Support

Customer Service

Online Store Customer Service Hours: Monday – Friday, 10 am – 6 pm CST

If you are having problems placing an order or have an issue with an order you've already received, please contact our Online Customer Service Team at shop@renaissential.com.

All other general inquiries may be forwarded to info@renaissential.com. Please allow up to 2 business days for a response from one of our customer service team members.


SHIPPING POLICY


Processing and Handling Time:

Once an order is placed on our website, please allow (1-3 business days) for the order to be processed with a shipping label printed, prepared and packed, ready for shipping. *If you have not received a tracking number, but received confirmation that your order is going to be shipped, please contact shop@renaissential.com for tracking information.


Product Availability:

Although availability may be indicated on our site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.


Domestic Shipping Policies:

Please allow 1-3 business days for your order to be processed and shipped. Standard shipments will ship via USPS, FedEx or UPS depending on your location. Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Territories will ship via USPS Priority. You will receive a shipment notification email with tracking once your order has shipped.

EXCHANGES

NO REFUNDS WILL BE ISSUED ON ANY ITEMS FROM RENAISSENTIAL.COM NON-SALE OR SALE ITEMS. STRICTLY EXCHANGES OR STORE CREDIT ONLY.


Our goal is for you to be satisfied with your purchase from Renaissential. If, for any reason, you are not, we are more than willing to do an exchange or issue you store credit. If you have purchased an item from www.renaissential.com, you may exchange it for a different color, size or style.


You have 10 days from when your order was received to return the item(s) to make an exchange 

(i.e. If your order was delivered on the 1st, you have until the 10th to contact us about making a return).



Any merchandise purchased at discount or sale cannot be returned.

The Renaissential Online Store reserves the right to refuse exchanges requested from orders made on special sales and from items purchased under the Sales Category on our online site. THESE ARE FINAL SALE.

RESTOCKING FEE

Returns are subject to a minimum 15% restocking fee if the item is found to not be in the same condition as it was when it was initially sent to you. If the tags are detached or items show wear, we will incur a restocking fee. Items that are washed will be subject to an automatic cancellation with no exchange or store credit.


Prior to exchanging the item(s):

Please contact us via e-mail to inform us of your return: shop@renaissential.com


When shipping your item(s) back to us, please include:

All exchanges are dependent on current stock availability and condition of product upon inspection.

If we do not have the item available, we can issue you store credit.


Please allow 7-10 business days from when it is delivered for your exchange/return to be processed.

Customers are responsible to pay shipping fees when an exchange or a return for store credit is requested.

Failure to pay the shipping fees will result in the CANCELLATION of your exchange and store credit may be automatically disbursed.


Shipping fees are non-refundable. All exchanges are to be shipped via insured traceable mail in a secure package to the following address (We are not liable for packages lost in transit; please have a tracking number for your reference and proof):


Renaissential

Attn: Return & Exchange Department

8803 Sterlingame

Houston, Texas 77031